Creating community partnerships, committed to improving public services and employment opportunities across South West Scotland.
Development Partner of Choice

Privacy Policy Statement

(IMS Manual Appendix F)

hub SW Scotland Limited (hub South West) provides partnering services in the development of community facilities.

Types of Data we Collect and Why

We collect a variety of Personal Identifiable Information for various processes carried out at hub South West, which will be discussed in greater detail below.

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than necessary.

In our Skills Academy and Supply Chain, we will gather names, work email addresses, work mobile numbers and age ranges for audit and KPI purposes, targeted marketing for future events and to measure event footfall to help plan future events.

In our marketing, we will use Google Analytics to measure web traffic volume and in our newsletter we will use email addresses and gather information for efficient distribution.

The Contact Us section on our website will use names, email addresses and contact numbers, if provided, to allow us to respond to enquiries. This information is held securely on Outlook and is encrypted and password protected.

Who We Share Information With

Information will be shared with external organisations such as, but not limited to, the Scottish Futures Trust. This information is shared as evidence of hub South West’s Key Performance Indicators and performance over various areas of the business.

In events supported by other organisations, they may wish to see attendance lists and/or numbers. In this case, the sign in sheet will be shared.

In the case of networking, delegate information may be shared, with the aim of promoting communication between delegates.


We use a third-party provider to deliver our quarterly newsletter. We gather statistics around email opening and clicks using industry standard technologies in order to help us monitor and improve our newsletter.


hub South West uses a third party service to help maintain the security and performance of our website. To deliver this service, it processes the Cookies Data gathered. For more information please read our Cookies Policy.

We monitor all email correspondence, including file attachments, for viruses. Please be aware that you have the responsibility to ensure that any email you send us is within the bounds of the law.

All information is securely backed up with external servers based in the United Kingdom. When accessed, all computer systems are protected by a firewall maintained and regularly updated by Ridgewall. The in-house IT systems are password protected and all users are prompted to change this password at 90 day intervals to ensure the protection of information held within the accessible drives. Information is similarly stored and shared on Viewpoint for Projects. This information is securely encrypted in order to protect the integrity of the personal and private information held within. Similarly, this information is backed up on a central server located within the United Kingdom. This information is protected by the in-house firewall and a secure password system which is only known to the user.

Google Analytics

When you visit we use a third party service, Google Analytics, to collect standard internet log information. We do this to find out the volume of traffic to our website.

Your rights

Under the General Data Protection Regulation which came into force on May 25, 2018, you have exercisable rights regarding the information that we hold about you. This includes the right to view, amend or request the erasure of this information. Please email any request to the Office Manager, Emma Robertson, on This email address is being protected from spambots. You need JavaScript enabled to view it. 

Changes to this policy

We keep our policy under regular review. It was last updated on the 21st of May 2018.